A-Z GUIDE All A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Accommodation Accreditation Airport Anti-Corruption Balls Calling Players For Matches Changes Rooms Contact Numbers Draw,Sign-In And Schedules Emergency Procedures Gym Heat Information Juniors Office Laundry Lost Property Match Analysis/Footage Meal Allowance Medical Merchandise On-Court Attire Official Dinner Player Meeting Player Services Practice Courts Stringer Transport Visa Application Warmup No Suggestions! with the selected Letter Please select a letter from above list and appropriate suggestions will be displayed. You can select any one from above Suggestions ACCOMMODATION The official accommodation is Bayview Eden Location The accommodation office is located through the Player Entrance, in the office hub housing Accreditation, Travel, Player Bank, Prize Money and the Australian Tax Office. Australian Open Accommodation Office T: +61 3 9914 4565 Please Note: All junior players will be required to share hotel rooms with fellow players, either in twin or triple rooms. Junior players are requested to nominate a sharing partner(s). If a sharing partner is requested but none nominated, a partner of the same gender will be assigned. Coaches are not permitted to book or share a room with a Junior Player. Confirmation of your accommodation booking will be provided once acceptance into the Main Draw is confirmed. ACCREDITATION All players, coaches, guests as well as National Federation Coaches require a photo accreditation. On arrival at Melbourne Park all players, coaches and guests are required to visit the Player Accreditation office to collect their Accreditation pass. If not arriving via official AO Transport, please report to Satellite Accreditation (Entrance G). Please Note: Junior Main Draw Accreditation will be available for collection from Friday 24 January 2020. Location: The Junior Player Accreditation office will be located next to the Junior Tournament Desk at the National Tennis Centre. AIRPORT Melbourne Airport Arrival and departure search: click here. National Federation Coaches are permitted to book one return airport transfer per team. These must be booked in advance at the Player Transport Desk or Junior Tournament Desk. Outside this provision, the SkyBus service operates regularly to and from the city. ANTI-CORRUPTION Tennis Australia has a zero tolerance policy on illegal gambling, match fixing & the communication of sensitive information which may affect the outcome of a match and will investigate all reported instances. For this reason, it is not permitted to take unauthorised photos, video stills or video footage within restricted areas of the venue which includes the change rooms and all player areas. To view the Anti-Corruption Program, click here BALLS Dunlop Australian Open balls will be provided on court. Ball change will occur after the first seven games of the match, and thereafter every nine games, unless changed by the Referee. CALLING PLAYERS FOR MATCHES All matches will be called from Tournament Control on the official Rolex clock time, using a public address system which can only be heard in the following areas: Tournament Control Foyer Change Rooms Player Cafe Player Lounge National Tennis Centre CHANGE ROOMS Change rooms at the National Tennis Centre will be used for all Junior Main Draw players. Location: Opposite indoor practice courts on Level 1. Opening Hours: Friday 24 January - Sunday 01 February: 7am - End of Play. CONTACT NUMBERS Accommodation: +61 3 9914 4565 Gym - NTC: +61 3 9914 4261 Player Services - NTC: +61 3 9914 4645 Practice Desk: +61 3 9914 4580 Junior Office - NTC: +61 3 9914 4575 DRAW, SIGN-IN AND SCHEDULE All players must attend the pre-tournament Player Meeting and Official Dinner at 5.30pm on Friday 24 January 2020 at the Official Hotel, Bayview Eden. The draw and schedule for the first day will be release at this meeting. Singles 64 Main Draw 46 Direct Acceptance (based on ITF Junior Rankings) 2 Special Exempt Positions 8 Wildcards and 8 Qualifiers Doubles 32 pairs Main Draw 28 Direct Acceptance (based on combined ITF Junior Rankings and draw status) 4 Wildcards EMERGENCY PROCEDURES In case of emergency evacuation please go to the Emergency Assembly Areas as indicated on the map below: In addition, the following emergency information appears on the back of your accreditation pass. It is imperative that you are very familiar with the locations and procedures shown on the back of your accreditation pass (example shown below): GYM Players can nominate one (1) coach only to access the Player Gym to provide coaching tips. To gain access the Coach must complete the Gym Indemnity form at the Junior Accreditation office in order to be issued with the appropriate Gym access pass. Boxing Equipment Elliptical machine Exercise bikes Free and machine weights Olympic lifting equipment Skipping ropes (see gym attendants) Stretching and rehab area Swiss balls, medicine balls Treadmills Plexipave warm-up track Reformer machine Rowing machine Versa climber Location Gym National Tennis Centre (NTC) - located on level above Player Services / Junior Tournament Desk in the National Tennis Centre. Opening Hours Saturday 25 - Friday 31 January: 8am - 9pm Saturday 01 - Sunday 02 February: 10am - 7pm T: +61 3 9914 4460 HEAT INFORMATION Extreme Heat Policy In the event of extreme heat, the Referee has the right to order a rest period and/or suspend play at any time as per the following policy: The Australian Open Extreme Heat Policy (EHP) will be applied at the Referee's discretion taking into account the forecast, when the ambient temperature exceeds 40°C and the Wet Bulb Global Temperature exceeds 32.5°C; At the Referee's discretion, the Tournament Referee may suspend the commencement of any further matches on outside courts; Any matches currently in progress will continue until the end of an even number games in that set or completion of tie break. At the completion of the even number of games in that set or completion of tie break, play will be suspended; Where play in any match commences outdoors (or with a roof open), the match will stop after an even number of games in that set or completion of tie break. At the end of the even number of games in that set or completion of tie break, a decision may be made by the Referee to close the roof for the remainder of the match and the following matches, when the EHP is still in effect (on Rod Laver Arena, Margaret Court Arena and Hisense Arena); A roof will only be closed because of extreme heat if a decision has been made by the Referee to suspend the completion or commencement of matches on the outdoor courts; When the EHP has been implemented, the Tournament Referee will suspend the calling of any further matches on outside courts; Supplement: In the Women's Singles, to allow a 10 minute break between the 2nd and 3rd sets when a WBGT 30.1 reading has been recorded prior to the calling of the match by Tournament Control. Readings are continually made throughout the day. For Junior Singles, to allow a 10 minute break and Wheelchair Singles to allow a 15 minute break between the 2nd and 3rd sets, this will be applied at the Referee's discretion at a pre-determined threshold, prior to the calling of the match by Tournament Control. Readings are continually made throughout the day. The break will not apply between the second and third sets if play had previously been suspended after the first set due to EHP. During the suspension of play, the Referee will review the conditions and make a decision as to whether the EHP is still in force. A player will be given at least 30 minutes' notice prior to the resumption of play. Announcements will be made via the public address system. Click here to view the Extreme Heat Policy PDF.JUNIOR OFFICE Can be found at the National Tennis Centre - Level 2 Opening Hours Friday 24 January - Saturday 01 February: 7.30am - until 30 minutes after the End of Play Tel: +61 3 9914 4575 Email: email@example.com LAUNDRY Complimentary Laundry Service Junior Players: Saturday 25 January until day of player's final match in tournament Drop Off Time - Collection Time Same day: 7.30am - 6:00pm Next day: 11:00am - 10:30am Next day 3:00pm - 3:00pm Laundry bags are available from the Change Room attendants. A maximum of one bag of light coloured tennis clothing only per day will apply. Please retain and reuse your laundry bags and tags for the duration of the tournament. Drop Off and Collection Players are to leave their bags of dirty laundry with the Change Room attendant in their nominated Change Room. Dirty laundry will be collected at 7:30am, 11:00am, and 3:00pm each day. Same day return service applies to laundry dropped off by 7:30am only (returned by 6:00pm the same day). Please ensure that all bags are handed directly to the attendant and are clearly labelled with the player's name and change room. Clean laundry will be delivered back to the change room the following day. The last laundry pick up will be collected at 7:30am on Saturday 01 February and will be dropped off the same day. Please speak to Player Services should you require any assistance after the last collection. Additional Laundry Request Charges Tennis clothing only: AUD$15.00 (incl. GST) per bag Other clothing: AUD$20.00 (incl. GST) per bag Other Laundry Services Coaches, Personal Player Physios and Personal Player Trainers will be entitled to wash their tennis/sports clothing for a heavily discounted $15 per laundry bag (bag dropped at NTC Player Services). "Player family" (e.g. wives, husbands, partners, children) including immediate family of players will be offered a special laundry service for convenience at $20 per bag (non-tennis / sports clothing, bag dropped at NTC Player Services). Players can also have a 'express service' for $20 that will ensure the bag is returned at the next available return time. NOTE: Player Services staff are not to assume a position if any laundry is damaged. Players are responsible for ensuring clothing is suitable for dry cleaning. LOST PROPERTY All lost property will be handed in to the Player Services desk at either RLA or NTC. MATCH ANALYSIS/FOOTAGE Players can request their match footage to be saved onto a USB - simply make this request at the Junior Tournament Desk. This service is only available on broadcasted courts. Players can only request the footage of their own matches. Players will need to provide a USB to obtain this footage. MEAL ALLOWANCE Main Draw players will receive a daily electronic meal allowance (EMA) of AUD $37 to be used at the Junior Player Cafe. This will continue up to and including the day of their final match. Please Note: Junior Main Draw EMA's will commence from Saturday 25 January 2020 Location The Junior Player Café - Level 3 National Tennis Centre, or Staff Café which is located within Melbourne Arena. MEDICAL The Australian Open medical team is headed by Dr Carolyn Broderick and consists of a number of qualified and experienced sports physicians. Our physicians are qualified in sports medicine at a national and international level. Players are personally responsible for payment of any specialist consultations, radiological investigations and on-site pathological tests. Payments must be made at time of consultation. Medical Hours Saturday 25 January - Saturday 01 February: 9am - 30 minutes after End of Play Location: RLA ground level Massage Hours Friday 24 January - Saturday 01 February: one hour before commencement of play - one hour after End of Play Location: NTC (behind Indoor Court 2) Physiotherapist Hours Friday 24 January - Saturday 01 February: one hour before commencement of play - one hour after End of Play Location: NTC (behind Indoor Court 2) MERCHANDISE OFFER All players are entitled to receive a 20% discount on Official AO merchandise at the Australian Open Merchandise Store. Accreditation must be shown upon purchase to receive discount. ON COURT ATTIRE The Australian Open reserves the right to reject player clothing that the Referee deems inappropriate. OFFICIAL DINNER All players must attend the pre-tournament Player Meeting and Official Dinner at 5.30pm on Friday 24 January 2020 at the Official Hotel, Bayview Eden. PLAYER MEETING All players must attend the pre-tournament Player Meeting and Official Dinner at 5.30pm on Friday 24 January 2020 at the Official Hotel, Bayview Eden. PLAYER SERVICES The 2020 Australian Open Player Services team are located at the designated desk on the concourse level at the National Tennis Centre. They are here to assist you throughout the tournament. Opening Hours Saturday 24 - Friday 31 January: 8am - 9pm Saturday 01 - Sunday 02 February: 10am - 8pm T: +61 3 9914 4645 PRACTICE COURTS Players may be asked to practice four to a court. Priority for practicing at Melbourne Park will be given to players still in the tournament with preference to singles over doubles. Locations Melbourne Park: Saturday 24 January - Saturday 01 February: 8am - 8pm Albert Reserve: Friday 24 - Tuesday 28 January: 8am - 7pm Scotch College: Monday 13 - Tuesday 21 January: 8am - 6pm Practice Balls Player guests or agents are not authorised to collect balls for practice sessions. This is the responsibility of the player or the nominated player coach. Players can book courts at all three venues by calling Practice Desk on +61 9914 4575STRINGER The Australian Open Yonex stringer is located next door to the Player Lounge. Please ask the Player Services team if you need assistance locating it. Players who supply their own string, the cost is AUD$32 (incl. GST). For players that require string from the stringer, apply for the price upon application. Opening Hours Thursday 09 January - Sunday 02 February: 9am - one hour after End of Play. TransportShuttle Service A shuttle service will operate between the official AO Juniors hotel (Bayview Eden) and Melbourne Park. A timetable of shuttle times will be available at the Tournament Office and at the hotel reception. The shuttle service will commence Friday 24 January 2020. Public Transport Myki is Melbourne's ticket to travel on the cities trains, trams and buses. Player Accreditation passes allow FREE travel on trams only in Melbourne from Friday 10 January - Wednesday 05 February 2020. VISA INFORMATION All junior players should apply for a Visitor Visa (subclass 600) or depending on which passport you hold, you might be eligible for a different stream of the Visitor Visa; eVisitor (subclass 651) or Electronic Travel Authority (subclass 601). All coaches, trainers, physiotherapists or accompanying team members travelling with a junior player or team on a work-basis must apply for the Temporary Activity Visa (subclass 408). Check the Visa Information page for further information.WARM UP Players will be allowed five minutes warm-up prior to the commencement of each match (unless changed by the Tournament Referee). Players will have access to their match court for practice if they are first or second on the Order of play.